How to claim

We understand that a loss can happen at any time, so we are available 24 hours a day, 7 days a week on 13 50 50 for you to lodge a claim.

What you must do:

  • Call us immediately with full details of your claim
  • If possible, at the scene of the accident, get the full name, address, phone number, registration and insurance details of the person(s) involved
  • Immediately advise the police of any malicious damage, theft or burglary. We will need the police officers name and the report number
  • Do everything reasonable to prevent further loss or damage

What you must NOT do:

  • Admit guilt or liability to anyone, or offer/agree to settle any claim without our prior consent
  • Carry out or authorise any repairs or arrange replacement of any property without our prior consent (apart from emergency repairs up to $500 necessary to prevent or minimise further damage)
  • Dispose of damaged goods - do not wash or clean or remove debris from an area damaged by fire unless we have agreed for you to do so

Claim online:

Apia helps make your claim process quick and easy online, and your details are secure. Once you finish lodging your claim we will give you a claim number.

What to prepare?

  • Your Apia car or home insurance policy
  • Your car or home event information
  • Details of any people involved

Claim online now

Track progress of my claim:

  • Track the status of your claim
  • Pay excess online by payment card
  • Book or change your vehicle assessment booking
  • View details of the authorised repairer to work on your vehicle

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Claims Assist App


Download Apia's Claims Assist App, helps make lodging your claim easy and stress free.

Download the Apia Claims Assist App from the App Store

Download the Apia Claims Assist App from the Google Play store


NSW CTP Green slips

Call CTP claims on 1800 795 277 during busines hours Monday to Friday to make a claim for personal injury.

How to lodge a CTP Claim

Depending on your circumstances, you will need to submit either an Accident Notification Form or a Personal Injury Claim form. For a step by step guide to assist you with making a CTP claim, you can view a Personal Injury Claim Pack (pdf, 215KB).

You can also visit the Motor Accident Authority web site for further information.

Apia CTP Insurance is underwritten by AAI Limited ABN 48 005 297 807 trading as GIO. Australian Pensioners Insurance Agency Pty Ltd ABN 14 099 650 996 (Apia) acts as an authorised representative of GIO.